Customer Service

If there is a technical problem of any type, please fill out our Customer Service Request form below and some will contact you.

Customer Service is available:

9 am - 5 pm EST  Monday through Friday, excluding U.S. Holidays

 Try and plan ahead so that we can help during our working hours.  If necessary we can arrange a Team Viewer Session (see TeamViewer information at the bottom of the page).

Fill out my online form.

One can also contact our Customer Service by email at qeeg@appliedneuroscience.com or telephone at 727-767-0505.    In addition, provide specific details of your problem, including any error messages (word for word and include any symbols or characters in the error message) or send us a screen shot

In addition, to specific details with the complete error messages or screen shot, please include the following in your email request:

  • The first and last name of person to whom NeuroGuide is Licensed;

  • Version number of the NeuroGuide installed on the computer in question (Click Help > Version Information);

  • The Key A (Click Help > Manually Change Security Key);

  • Type of Computer you are using (Window or Mac); and

  • Type of Operating System and Version Number

If you call, please be prepared to provide the information above.

 

For General NeuroGuide Software Issues Contact:

               

         Seid (Sid) Vehabovic  at: qeeg@appliedneuroscience.com

            and/or call: 727-657-4349

 

For General NeuroGuide Issues or Sales Quotes Contact:

            Emin Eralp at: qeeg@appliedneuroscience.com

            and/or call: 727-434-5748

          

For NeuroGuide Security Key Issues and Software Issues Contact:

               

         Rebecca Walker at: qeeg@appliedneuroscience.com

            and/or call: 727-804-3596

 

For Automatic Clinical Report (ACR) and/or NeuroLink Issues contact:

               

            Lee Zhou, Ph.D. at:  qeeg@appliedneuroscience.com

            and/or call: (801) 643-9231

or

           Emin Eralp at: qeeg@appliedneuroscience.com

           and/or call: 727-434-5748

   

For NeuroStat and/or NeuroBatch Issues contact:

            Duane North at: aniqeeg@yahoo.com

               and/or call: 727-459-9845

or

          Emin Eralp at: qeeg@appliedneuroscience.com

           and/or call: 727-434-5748

Team Viewer Session Requirements:

If you do not have TeamViewer installed on the computer in question, use the link below to download the free version of TeamViewer and select the Basic Installation option: 

http://www.teamviewer.com

After you have some version of TeamViewer installed on the computer in question.... email qeeg@appliedneuroscience.com your TeamViewer ID and Password;  include some day(s) & times you can be available, along with the information request above.

When we receive said email we will enter your Name and TeamViewer ID and Password into our TeamViewer contacts so we will be ready to do a TeamViewer session with you when you are available.  Having your TeamViewer information saved in our TeamViewer contacts list also comes in handy if or when you have to restart the computer during a TeamViewer session or later down the line if you need additional customer service via a TeamViewer session.